DonorDock and Online Giving Fees

Online donations are essential for nonprofits in today's world.

When a donor makes a donation through a DonorDock Giving Page, normal credit card processing fees apply.

Processing Fees occur when the payment processor (such a stripe), takes a fee out of the donation and credits your account with the net amount for the transaction. Processing fees are not related to DonorDock and are an unavoidable part of processing any type of online financial transaction.

With Online Giving Pages in DonorDock, Donors will have the option to check if they would like to cover the processing fee for their transaction (the amount offered for the donor to pay is based off the Fee settings under your Online Giving Global Configuration Settings).

Unlike other online giving providers on the market, we do not charge mandatory platform fees for online donations.

In order that we are able to continue to innovate and improve our product , and keep our product affordable for all organizations, we offer DonorDock TipBack.

DonorDock TipBack is a completely optional program that offers your donors the opportunity to extend their generosity by providing a tip to DonorDock when completing an online donation.

Ready for the best part?

🙌 We want to use that tip to help YOU offset your Stripe processing fees!* 🙌

That's right! We use this feature to give back to your organization!

🙋‍♀️ How does this work? 🙋‍♂️

With the Tips feature enabled, when a donor chooses to give a tip to DonorDock, we will reimburse you for your Stripe processing fees* (up to the amount of the tip). This is money we took out of the generous tips donors gave to DonorDock and give back to you to cover the non-optional Stripe fees you are charged by stripe.

Even if the donor selects to cover your processing fees, we will STILL reimburse you out of any tip they provide to DonorDock, helping to ensure you are receiving more from that donation.

🙋‍♂️ What do I need to do to receive the reimbursement of the processing fees? 🙋‍♀️

Nothing at all! You will see a separate transaction in Stripe from DonorDock covering the processing fees after a donation of a gift that included a DonorDock TipBack. Most of the time this transaction will be immediate, but depending on the payment method used and settlement time, it could take up to 5-7 business days to be transferred.

🙋‍♀️ What if I don't want to use TipBack? 🙋‍♂️

Existing Paid CRM Customers (signup prior to 11/28/2022) have the option to disable TipBack at any time through their Global Online Configuration Settings without selecting any other Platform Funding Option.

Organizations that signed up after 11/28/2022 or who are on the free Online Giving subscription have the option of selecting DonorDock TipBack for their Online Giving, or selecting Donor-Funded Platform Fees. If the option for Donor-Funded Platform Fees is set, then Tips will not be offered to your Donors. Instead, when the donors elect to cover fees on the donation, the amount paid will be a flat 5% and $.30, to cover your processing fees* and to support DonorDock.

If the donor does not cover the fees on the transaction, your organization will only be charged the regular processing fees from stripe and no platform fee from DonorDock will be charged.

* Up to Stripe's standard nonprofit processing fee rates of 2.2% + $.30 of the total transaction. Not getting Stripe's nonprofit rates? Learn more here