Purchasing Additional Outreach Emails

Your DonorDock subscription includes a base number of Outreach Emails each month.

If your organization needs to send more marketing emails than are included with your subscription, you can purchase Additional Emails as an add-on.

How Additional Emails Work

DonorDock keeps your monthly and purchased email capacity separate.

When emails are sent:

1. Your included monthly Outreach Emails are used first.

2. Once those have been used, DonorDock begins using your purchased Additional Emails.

Unlike the monthly email allotment, purchased Additional Emails roll over from month to month until they are used.

Additional Email Packages

Purchase Additional Emails

1. Open the Settings Menu using the grid icon in the top right of DonorDock.

2. Select Billing.

3. Locate Add-on Purchases.

4. Click Purchase More.

5. Select the number of Additional Emails you want to purchase.

6. Select Pay.

Once the purchase is complete, the additional capacity will be included in the available email count shown under Outreach > Emails.

View Your Receipt

To view a receipt for an Additional Email purchase:

1. Navigate to Settings Menu > Billing.

2. Scroll to Billing History.

3. Locate the applicable transaction.

4. Click View under the receipt column.

Your organization's Billing page also contains the payment and billing information used for DonorDock subscription and add-on purchases.