Setting Up Automatic Thank You Emails for Online Giving

DonorDock can automatically send a Thank You or Receipt email when a donor completes a gift through a DonorDock Giving Page.

Once you have created the Transactional Template you want to use, you can assign it to a Giving Page. Each Giving Page can use its own template, allowing you to tailor receipts for specific Campaigns, Appeals, events, or fundraising efforts.

You can select the template when creating a new Giving Page or update an existing Giving Page at any time.

Set an Automatic Receipt on an Existing Giving Page

1. Navigate to Online Giving.

2. Click the Pen icon next to the Giving Page you want to edit.

3. Scroll to the Success Settings section.

4. Enable Send Automatic Thank You Email if it is not already turned on.

5. In the Email Template for Thank You Email dropdown, select the Transactional Template you want to use.

6. In the Send Thank You Email From dropdown, select the team member the email should be sent from.

7. Click Save at the top of the Giving Page.

Future gifts completed through that Giving Page will use the selected Thank You or Receipt settings.

💡 If you want receipt emails to come from a general organization email address rather than an individual team member, an administrator can create that email address as a non-interactive user in DonorDock. Non-interactive users do not count toward your organization's regular user limit and can be selected as the sender for communications.