Updating a Stripe Subscription to DonorDock Product

This video walks through updating an existing recurring subscription in Stripe so it uses the DonorDock recurring product structure. This process is useful when a donor already has an active subscription in the same Stripe account connected to DonorDock, and you want future recurring payments to automatically create Gift records in DonorDock without asking the donor to cancel and recreate their subscription.

DonorDock recurring products in Stripe will have names such as:

• "Monthly Recurring Donation (Your Organization Name)"

• "Annual Recurring Donation (Your Organization Name)"

The DonorDock recurring product uses a unit price of $0.01. This one-cent structure is intentional and should not be changed.

Stripe uses the subscription quantity to determine the actual recurring Gift Amount. For example, a $50.00 recurring Gift would use the DonorDock product priced at $0.01 with a quantity of 5,000. The resulting subscription total is therefore $50.00.

When transitioning or later managing the subscription, do not rename, edit, remove, or change the DonorDock product's price. The DonorDock product and its one-cent structure are part of how future subscription payments are recognized and synced into DonorDock.

For more information about choosing the correct migration path, managing recurring subscriptions after they are connected, or setting up Stripe Connect for Online Giving, see the related guides below.