Viewing Available Outreach Emails
Your DonorDock subscription includes a monthly allotment of Outreach Emails used for marketing communication.
Bulk Outreach Emails and other marketing emails count toward this allotment. Transactional emails, such as receipts and contribution statements, do not count toward your monthly Outreach Email total.
View Your Available Emails
Navigate to Outreach > Emails.
Locate the available email count near the Bulk Emails heading.
Click the question mark next to the available email count to view a detailed breakdown.
The breakdown includes:
Email Count | Description |
|---|---|
Monthly Emails | The base number of Outreach Emails included with your DonorDock subscription for the current month |
Sent Emails | Outreach Emails already sent during the current month |
Additional Emails | Additional email capacity your organization has purchased |
Scheduled Emails | Emails reserved for bulk sends that have been scheduled for a future date |
Available Emails | The total number of Outreach Emails currently available to send |
How Monthly and Additional Emails Are Used
When your organization sends marketing emails, DonorDock uses the monthly email allotment included with your subscription first.
If your monthly allotment has been used, DonorDock can then use any Additional Emails your organization has purchased.
Your monthly allotment resets according to your subscription cycle. Purchased Additional Emails are maintained separately and roll over from month to month until they are used.
Scheduled Emails
Emails scheduled for a future date are included when DonorDock calculates your available email capacity.
This helps reserve enough emails for a scheduled send rather than allowing the same available capacity to be committed to multiple emails.
Marketing vs. Transactional Email Usage
Email Type | Counts Toward Outreach Email Allotment? |
|---|---|
Bulk Outreach Email | Yes |
Individual Send Email activity | Yes |
Automation marketing email | Yes |
Gift receipt | No |
Contribution statement | No |
If your organization needs additional marketing email capacity, Administrators can purchase Additional Emails from the Billing page.